Returns Policy

Faulty / Damaged Items

X-cessories Galore will replace any items that arrive at their destination faulty or damaged, freight free.  Notification of faulty or damaged products must be received within 48 hours of your parcel being signed for.  Under these circumstances, we will provide instructions on how to return the goods in an appropriate manner.  You may need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.  To notify us, please submit your request via the link at the bottom of this page.

Undamaged Items

X-cessories Galore will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including unopened and unmarked packaging, and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip.  Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost and risk.  In order to process your return of goods, please submit your request via the link at the bottom of this page.

Refunds

If we unable to replace or exchange the goods returned, we will contact you to arrange a refund. We can process a refund by re-imbursing your credit card, or by returning funds to your PayPal account - whichever payment method was used to pay for your order.

 

How to Make a Return

You can submit a return request directly via this website using the link below.  
We will then contact you with further instructions.

Submit a Return Request now.